Click here to read our Return/Refund Policy
Click here to read our Heartworm Testing/Medication Policy
CVPC Rabies Vaccine Policy (effective February 14,2025)
North Carolina General Statute 130A-185 requires that any owner of a dog or cat shall have their animal vaccinated by four (4) months of age and keep the animal currently vaccinated against rabies. Any cat or dog that is overdue for its Rabies vaccine should be re-vaccinated immediately.
At CVPC, we have a grace period of 8 weeks for rabies re-vaccination. This means that any pet that is re-vaccinated for Rabies within 8 weeks of their due date, is eligible for a 3-year Rabies vaccine. If the pet is overdue and is beyond 8 weeks from the due date, it will be given a 1-year Rabies vaccine.
If the most recent Rabies vaccine was given by another veterinary clinic, we require proof of Rabies vaccination before determining if the pet is eligible for a 3-year Rabies vaccine. Proof must be in the form of a Rabies Certificate or an invoice stating the date that the Rabies vaccine was given. Without proof, we will provide a rabies tag and certificate valid for 1 year.
CVPC Prescription Medication Dispensing Policy
Federal Law requires a VCPR (Veterinary Client-Patient Relationship) before dispensing prescription medication. To establish a VCPR, we must physically see your pet on an annual basis before we can dispense prescription medications. Our doctors and staff must confirm that your pet is healthy, and we check your pet’s weight to confirm the correct dosage of medication to be prescribed.
Prescription medications may require annual lab work (heartworm testing) or a consultation with our veterinarian to renew a prescription. Refills of allergy medications require an annual allergy consultation at our current consult/exam fee schedule.
Heartworm Testing/Medication Policy
Heartworm preventions are prescription medications Veterinary clinics in the U.S. are bound by the Standard of Care for heartworm testing as established by the American Heartworm Society (AHS). The recommendation by the AHS is to test dogs over 7 months of age once a year / every year for heartworm disease.
All non-injectable heartworm preventions must be given EVERY 30 DAYS to be effective and injectable preventions must be administered in a timely manner.
*As a courtesy to our clients who test for heartworms with us and purchase their preventions from our clinic in a timely manner, CVPC extends the annual heartworm testing to every 2 years. If our records show that your dog is not receiving heartworm medication every 30 days or injectable heartworm prevention is not administered at appropriate times, we will require a heartworm test before dispensing prevention. In certain situations, our veterinarians may advise re-testing in 6-12 months. Ex. Adult dogs who have missed prevention, dogs with no history of being tested or on prevention, multi-dog household with one or more heartworm-positive dog.
Heartworm Tests from Other Vet Clinics
CVPC will accept heartworm tests performed by other veterinary clinics. Our team will need to see your pet at our clinic annually along with documentation of the test. As indicated above, if your records indicate your pet has not had medication every 30 days (or has not been administered injectable prevention as scheduled), we will require a heartworm test before dispensing prevention.
Our CVPC Online Store
At CVPC, we have an online store that can be accessed through our website with a variety of prescription and non prescription pet medications. Our store is operated entirely by CVPC Team Members, all of whom are involved in our weekend clinics and weekday behind-the-scenes work.
Our clients can order directly from our website: https://shop.carolinavaluepetcare.com/. Our team will review, approve, and ship your pet’s medications as quickly as possible. Any rebates that are offered will also be provided to you with your order.
You may also choose to pick up your order at any of our scheduled clinic locations. Please give our team 48 hour notice to prepare your order. When you place the order choose "Express Pick Up" then enter the name of the location you will use. There is a link to our calendar in this section. Your order will be ready at our Greeter Station.
Prescription Authorizations from Outside Pharmacies
CVPC will authorize prescriptions from outside pet pharmacies with these guidelines:
- All Prescription requests must come electronically to info@cvpet.com (no written prescriptions will be given)
- A $15 (effective March 1, 2025) administration fee for each prescription will be collected to authorize a 12-month supply of heartworm or flea/tick medication.
- The approved pharmacies must be based in the USA
- If you choose to purchase heartworm medication from an outside pharmacy, we will require annual heartworm testing for your dog.
Important Note About Medication Sourcing
CVPC purchases medications and vaccines directly from U.S. manufacturers. Each manufacturer that we work with guarantees the effectiveness of their product when given as directed. Manufacturers ensure their products are handled, shipped, and stored properly according to each product’s guidelines.
CVPC Return/Refund Policy
CVPC will accept returns of products within 30 days of purchase for clinic credit, as long as the product is:
- Not expired
2. Sealed in original packaging
3. Not written on or labeled other than CVPC labeling
4. Antibiotics, antifungal pills, and Apoquel are non-returnable.
Partially used boxes of prescription medication can not be returned. Medications must be stored according to manufacturers’ recommendations. Our return policy is in place for the safety of all pets. If you need additional product information you may also contact the manufacturers directly.
Merck Animal Health 800-224-5318 (Bravecto, Sentinel Spectrum and most of our vaccines)
Elanco Animal Health 888-545-5973 (Trifexis, Interceptor Plus, Profender and Cheristin)
Zoetis 888-963-8471 (Simparica, Simparica TRIO, Proheart and Revolution Plus)
Virbac 800-338-3659 (Iverhart Plus and Movoflex Advanced)
Boehringer Ingelheim 800-325-9167 (Heartgard Plus)
These policies have been updated as of February 14, 2025.